Experiences of nurses caring for respiratory patients during the first wave of the COVID-19 pandemic: an online survey study

Design of the survey tool

The survey tool was devised by a panel of clinical and non-clinical researchers, including respiratory nurses. The survey consisted of 90 questions using a mixture of open-ended and closed questions, to allow both qualitative as well as quantitative data to be collected. Three validated clinical tools were also included in the survey: the Resilience Scale,22 the General Anxiety Disorder Assessment (GAD-7) to capture levels of anxiety23 and the Patient Health Questionnaire (PHQ-9)24 to assess levels of depression (results reported elsewhere16).

Data were collected on participant characteristics such as age, gender, ethnicity, number of years qualified and details of long-term health conditions (that may have had an impact on nursing practice during the pandemic). Data were also collected on UK geographical location, nursing background/role and home life.

The survey was piloted with respiratory nurses from local networks and members of the Association of Respiratory Nurse Specialists to evaluate readability and highlight where improvements could be made. From this, minor changes were made to enhance ease of understanding.

The online survey was designed using REDCap. The survey link was disseminated via social media (Twitter). In addition, UK respiratory societies circulated the survey link to their members (British Thoracic Society, Primary Care Respiratory Society, Association of Respiratory Nurse Specialists). Potential participants were invited to complete the survey (an estimated 15–20 min in duration). The survey link was retweeted regularly over a 3-week period in May 2020 and the survey closed on 1 June 2020.

Data collection

The minimum number for the study was pragmatically estimated to be approximately 150 participants. The survey sampled registered nurses in the UK working with respiratory and/or patients with COVID-19 in primary, community and secondary care settings. We included those who had been fast-tracked and registered early because of the pandemic, those who had come out of retirement or had been redeployed to work in a clinical area managing patients with COVID-19.

Data analysis

This paper centres on the survey questions, focusing on mental health and mental health support. Our previous paper16 focused on anxiety, depression and resilience scores. Survey data were entered into SPSS (V.25.0) for analysis. Descriptive statistical analysis and univariate inferential testing (Mann-Whitney, Kruskal-Wallis) were undertaken for the survey responses when appropriate.

Content analysis was applied to the free-text answers in the surveys to identify and characterise the phenomena of interest. An inductive approach was applied whereby recurring words, terms or phrases were identified, and content was coded, combined and then categorised into overarching themes.25 Survey responses were reviewed for individual comments and read repeatedly by the research team to enhance rigour.

Patient and public involvement

This study used nursing staff as participants and therefore it was not appropriate to involve patients or the public in the design, or conduct, or reporting or dissemination plans for this study.

Consent was inferred from completion of the survey; participants were not required to complete a consent form. Information about the study was available to participants on the social media link and researcher contact details were available for any questions or queries. Mental health advice and signposting were included at the end of the survey in case any distress was inadvertently caused. The panel devising the survey tool included nurses who had discussed at length each question, taking into account the need to minimise burden to participants at an already stressful time.

Demographics

In total, 255 responses were received for the survey, predominately from women (89%), with the majority aged over 35 (79%) (table 1). Just under 95% (94.9%, 242 of 255) of the respondents classed themselves as white and only a small sample of other ethnic groups completed the survey. Most were living with their partner and children (43.1%, 110 of 255) or with their partner alone (25.9%, 66 of 255). Just over 20% (20.8%, 53 of 255) of the participants reported having a long-term condition.

Of the participants, 9% (23 of 255) reported that they were in an at-risk (vulnerable) group. The sample also included at-risk vulnerable participants, who may have changed role because of their shielding status, for example, carrying out telephone consultations.

Of the participants, 58% (147 of 255) stated that they usually worked in an acute setting. A similar proportion (57.3%, 146 of 255) had changed their role due to the pandemic, while 48.6% (124 of 255) stated they were undertaking AGPs.

Concerns over working environment

Participants were asked to choose multiple options (all that applied) on their concerns over their working environment. The majority of respondents (65.5%, 167 of 255) were worried that their working environment placed them at increased risk of passing on the virus to relatives or friends. Just under 50% were worried about contracting the virus themselves (45.5%, 116 of 255) or becoming exhausted (29.8%, 76 of 255). Just over 28% (72 of 255) were concerned about PPE and 27.8% (71 of 255) were worried about long-term stress. Just under 15% (38 of 255) chose the ‘other’ option, with a total of 55 comments included as free text. Many respondents (10 of 55) added additional concerns around PPE and working conditions, despite this being an option in the original question:

Poor PPE. I don’t believe a thin apron that hardly covers me, a surgical mask and normal gloves hold enough protection for me as many colleagues have been infected. I wish we could wear the respirator/fit mask style masks. (ID255)

Lack of connection between nurse managers who do not work clinically making safer decisions based on PPE availability and the feeling of dispensability felt by most frontline/bedside staff. (ID1)

Again, despite this being an option in the question, concerns about infecting family were reiterated in the free-text box (n=7). Worries about mental health and stress (n=6) were mentioned. Participants poignantly described caring for people, many of whom would go on to die, and the consequent impact not just on themselves, but also on those they work with:

I’m worried that I along with many nurses will burn out and our mental health will be affected. The deaths that we are seeing have increased massively compared to what we are used to. (ID53)

I think the long hours and the extensive use of PPE is exhausting not only are we nursing these people but fundamentally becoming their family often the last people to see them alive, we know that many won’t survive despite best efforts. The odds are against us and I worry that in many it will lead to some form of PTSD. (ID67)

Changes in the delivery of care and potentially poor delivery of compassionate quality care were highlighted (n=5).

Lack of compassion seen, lack of 1:1 care, feeling inadequate due to loss of power and influence, concern over the COVID patients and their support on discharge and follow up arrangements, concern for my ‘old’ role/service and whether it will return, trying to keep up with both areas of work. (ID77)

Others raised concerns about switching to telephone and video consultations, the challenges of a change of role, the difficulty of making complex clinical decisions through such media and the isolation incumbent on this form of consultation (n=3).

lots of very difficult clinical decisions to make with tel/video consultation. Organising investigations for acute or high risk non- COVID related symptoms exhausting - sitting at the computer in isolation for 8+hrs a day. (ID177)

Others highlighted the stress of changing job roles (n=5), isolation around homeworking (n=5), and stepping up and taking on additional/managerial roles (n=2).

I haven’t worked in a ward environment since I left ICU [intensive care unit.] in 2000. I hadn’t done a drug round since 1998 and had no experience of using the IT system around patient observations and administering drugs. There was an expectation that I would just pick this up whilst managing a CPAP unit, and managing staff sickness and anxieties. Along with ensuing adequate PPE was delivered, ensuring the redesigned CPAP ward had appropriate portering, linen, catering etc. (ID190)

Worries or concerns about the impact of the clinical role on the respondent’s household

Respondents were asked to give free-text answers about their worries and concerns about the impact of their clinical role on their household (table 2). Out of the 255 respondents, 206 provided often extensive, free-text comments. As with the previous question, a significant number of respondents reported that they were worried about taking the virus home (n=110). Participants were often concerned about being asymptomatic carriers of the virus and described additional precautions they were taking. Participants emphasised that their family or household were worried about them working in their clinical role (n=18). Many reported that family members were worried, particularly children who were concerned, asking parents if they were going to die:

I worry a great deal as my daughter is very anxious about me going to work. She asks if I will die or if she will die. This causes a great deal of upset in my household. (ID48)

Some discussed their worry about the impact of their work on their families and the consequences on their families’ mental health. Only a small number reported personal stress and mental health issues (n=9); most were more concerned about taking the virus home and the impact on other family members rather than themselves.

Several respondents reported changes in their working pattern, including an increase or change in working hours, stating that it had affected their family life (n=12). Some described working longer hours and the additional impact on managing home-schooling for children:

I worry the children have 2 parents who are key workers and as teenagers are home alone. I worry that they are at a disadvantage with regards to home schooling compared to those with parents/carers at home. I am concerned that they may feel more isolated with no parents at home. (ID173)

I have been working longer hours and more shifts and my children are missing not having me around as much. They are staying up late so they can see me after 13-hour shifts. Husband struggling to work from home and look after children as he is so busy, so he is really stressed. (ID191)

Work-life pressure, including lack of support with childcare (n=2) and concern about how they (as parents) may cope if they contract the virus (n=2), was also noted.

A large group (n=42) of participants reported no concerns or worries; for some this was a consequence of living alone, others had already had COVID-19 or had family members who were also on the front line. Some had changed behaviour to reduce the risk of contracting the virus.

Provision of mental health services

Of the respondents, 57% (145 of 255) provided free-text comments on this question. Many respondents said they had been provided with access to mental health services during the pandemic but did not report whether they had used them. Most responses detailed the services that they knew about and were available but had not necessarily accessed, such as self-referral to services, email support/signposting services, telephone support, counselling services, chaplaincy, huddles/hubs, occupational support and webinars. Most of the support resources available were not face-to-face. Participants also mentioned the availability of wobble rooms and well-being areas.

I have set up a WhatsApp group for my team who are redeployed to the ward for support and also I have made an unused room in my now empty clinic room into a ‘wobble room’ where the staff can rest and try and gather their thoughts. It has lots of tissues, soft music, coffee and love. (ID81)

A small number reported that they were uncertain about how to access provision and others (n=7) were not aware of any current support services from their employers. One respondent reported that different facilities were available for doctors compared with nurses.

Informal support networks

Respondents were asked about informal support networks for themselves and colleagues that they set up, used or had access to during the peak of the pandemic. Of the respondents, 76% (194 of 255) provided free-text responses to this question (table 3). A small number had existing groups in place (n=4); six respondents reported that daily phone calls, video or emails were in place. Most reported use of social media such as WhatsApp, Zoom or Teams for communicating (n=78), with some using this method for lunch breaks or for catching up with redeployed staff. A large number had regular team meetings or briefings or informal chats (n=16) or access to other resources such as daily chats or well-being or wobble rooms. Several respondents had buddy systems in place or were checking in or providing support to others (n=18). Fifty-eight respondents reported that they had not set up any informal networks or support groups.

Additional support from management team

Respondents were asked using a multiple-choice question what additional support has been given from their management team (all that applied). Respondents reported that they had a mixture of flexible working patterns (32.5%, 83 of 255), emotional support (29.4%, 75 of 255) and clear leadership (28.6%, 73 of 255). Free-text responses show that 4.7% (12 of 255) stated they had received support such as additional staff, support from manager and meeting updates. Some reported additional support (n=12), with manager support and encouragement. However, a minority (n=17) reported little or no support. This may be due to shift patterns or changes due to redeployment:

As I work out of hours, have very little contact with managers. (ID199)

Redeployment has caused some leadership confusion. (ID158)

Limitations

The study was advertised through professional societies and through social media, which may have limited the sampling frame. However, it was important to make sure that NHS staff were not overburdened at this difficult time so social media was primarily used for this reason rather than recruiting through NHS routes. It is possible that we have missed some potential participants who do not use social media or were too stressed or busy to participate. This was a time-limited survey to ensure that we captured the experiences at the beginning of the pandemic. In order to mitigate this limitation, the survey has been repeated to understand the experiences of nurses at a different time of the pandemic. This survey was limited to nurses working in respiratory areas, which limited the sample size and response in comparison with other larger studies in the USA and Canada looking generally at nurses’ experience during the pandemic.

Summary, relevance to clinical practice and recommendations

The findings from this study have highlighted the experiences of nurses caring for respiratory patients during the first wave of the pandemic. Concerns were expressed over the working environment, the supply and availability of adequate PPE, the quality of care individuals were able to deliver and the resultant moral injury suffered. An overwhelming fear was related to the spread of infection to families and friends and the impact of adjusting working patterns to respond to demand from clinical responsibilities. This highlights the need for social support mechanisms to be available to healthcare staff and their families if necessary. Additionally, participants acknowledged experiencing concern regarding their own mental health, and although both formal and informal support were available there were inconsistencies in provision, highlighting the importance of nursing leadership and management in ensuring equity of access to services.

Support for staff is essential both throughout the pandemic and afterwards and it is important that preparation of individuals regarding building resilience is recognised. It is also clear that psychological support and services for nurses and the wider healthcare team need to be available and quickly convened in the event of similar major incidents, either global or local.